FAQ

FAQ

Frequently Asked Questions About ONEHARBOR Outdoor Solutions

Find answers to common questions about aluminum pergolas, carports, customization, manufacturing, shipping and project cooperation with ONEHARBOR.

GENERAL QUESTIONS
Are you a manufacturer or trading company?

ONEHARBOR is a premium aluminum outdoor product brand backed by Foshan City One Alu Aluminum Co Ltd. With integrated aluminum manufacturing capabilities, we provide aluminum pergolas, carports and customized outdoor solutions for global markets.

Where is your factory located?

Our manufacturing base is located in Foshan, Guangdong, China, one of the major aluminum manufacturing regions with complete industrial supply chains.

What products do you manufacture?

ONEHARBOR specializes in aluminum outdoor solutions including aluminum pergolas, aluminum carports, solar carports, outdoor shading systems, aluminum doors and customized outdoor structures.

PRODUCT QUESTIONS
Are aluminum pergolas waterproof?

Aluminum pergolas are designed with weather-resistant structures and integrated drainage systems to help manage rainwater. The waterproof performance depends on the specific pergola design, roof system and installation environment.

Can you customize aluminum pergola sizes?

Yes. ONEHARBOR supports customized dimensions, colors, structures and accessories according to different residential, commercial and project requirements.

What colors and finishes are available?

We provide different powder coating colors, architectural finishes and wood grain options to match different outdoor environments and design requirements.

MANUFACTURING QUESTIONS
What is your production lead time?

Production time depends on product type and project complexity. Standard customized projects usually require approximately 15 to 20 working days after design confirmation and order approval.

Do you provide OEM or custom project support?

Yes. We support distributors, contractors, developers and project partners with customized aluminum outdoor solutions including dimensions, configurations and finishing options.

SHIPPING & INSTALLATION
Do you ship worldwide?

Yes. ONEHARBOR supplies customers worldwide, including North America, Europe, Australia, New Zealand and other international markets.

Do you provide installation instructions?

Yes. We provide installation manuals, technical drawings and remote support to help customers complete installation efficiently.

How are aluminum products packaged for shipping?

Products are protected with professional export packaging methods including protective film, reinforced packing materials and secure loading procedures for international transportation.

MORE ABOUT US

Discover Our Manufacturing Capability

Learn more about our factory, production process and quality control system behind ONEHARBOR outdoor solutions.

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